Refund policy

We do not accept returns with the exception of items that are defective, damaged, or you received the wrong item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can contact us at tonup@tonuprecords.com. 

For damaged, defective, or wrong items, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first contacting us regarding the issue with your item will not be accepted. 

You can always contact us for any question regarding your purchase at tonup@tonuprecords.com.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.